absolute chaos with this company. Changed from EON and they connected up my neighbour's meter by mistake. Eventually got that sorted out and they managed my account fine for a few months, then they suddenly invented a duplicate account number and started writing to me as "the occupier" at the same address so I have two accounts. They've opened their own complaint about it and are still looking into it. I've no idea what I actually owe, so can't pay anything. Meanwhile I'm getting increasingly threatening letters from them and they've even referred one account to a credit control agency. Whenever I call them about it they say they can't put me through to the complaints team who are looking into it because that team doesn't take incoming telephone calls so they will send an email asking that team to call me. I never get a call. You really couldn't make it up! Terrible beyond belief. Never, never ,never move to British Gas, they are appalling. I'm going straight back to Eon if I can ever get this matter sorted out.