I had such a bad experience with this company its shocking . I lived in a 2 bedroom apartment and the place used to be the office . British gas had not done a reading there for about 2 years but managed to send us a bill for 4 months for 2500£ !!!!!!!!! Next minute after a complain they changed it and we got a bill for 960!!!!!!!! We asked them to provide us details where do they get these numbers . Its estimate !!!!! We don't run a factory over here my response was . This company is shocking . Couple of months from now on and I got another 4 different numbers !!!!!! 2 weeks back I spoke to a guy on a phone and he asked me for a FINAL BILL for 190£ . I asked !!!! Is this the last final bill ??????? Is this the last number you coming out with ???? He said YES ! This morning I received another one for 585£ !!!!!!!!!!! This company is a mess !!!!!! They are just trying to get your money with some random different numbers every month !! Someone needs to check this company and make sure they are not trying to do this to anyone else. Phone conversations its another mess !!!! You speak to 20 different people ! No one knows what is actually going on and the best think is mostly they come out with some completely different random numbers and when you ask them where did you get these numbers from they tell you its estimate !!!!!!!!! Estimate for 4 months 2500£??????????????? This company is the worst hassle you will ever have to deal with . Never again BRITISH GAS !!!!! Wost experience ever !!!!! If I pay the final bill I BET in a couple of weeks there will be another bill coming !!! Another final bill ...... guys don't put yourself through this . The company is a mess and just trying to get out as much money as they can !!!!