Had an estimated bill produced which i knew was wrong as my boiler was broken when moved into new house.. moved supplier as heard dire things about BG customer service,,, was happy to pay an accurate bill but BG will not wait... made numerous calls to sort it out and was told that they would stop the calls and letters until an accurate bill was produced.. next thing is a debt collection agency calling...more aggro and affecting my credit rating! the overseas call center girl said the rules are the rules.. are your rules wrong BG? They don't listen to reason and do not care. i paid my bill with an extra 20pounds charge for my trouble... i asked the girl if she thought i would ever switch back to British gas.. no she said.. too right i said.. i asked who would get back to me about the complaint... she said the complaint is closed.. but i don't want it closed i said.. its closed for us she said... they have lied to me during numerous phone calls and the complaints process is a joke.. Edit