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Anonymous
Worst incompetent service I've ever seen. Avoid at all costs. 1. Signed up with British Gas, gave them meter serial numbers. 2. Account got opened with neighbors meters assigned to it anyway. 3. Neighbors changed energy suppliers, somehow that screwed up my account. 4. British Gas fixed that by creating another elecricity account for my flat. I now had two accounts, and didn't know that. 5. Meter readings were all wrong, and the ones I gave them kept being rejected. Billing was arbitrary. 6. Meter reading by meter inspector got rejected as well. Billing completely arbitrary. 7. I lost hope of getting this mess fixed, decided to leave. 8. Finally my gas meter readings got accepted, got billed correctly for the gas used on final bill. 9. Got billed arbitrary (but not excessive) amount for electricity as meter readings were still wrong which I paid just to get out. 10. Whoops, the second electricity account that was opened for my property (see 4) wasn't settled. British Gas double billed me and contacted by debt collectors without talking to me first. 11. Sorted this with British Gas, they admitted it was a mistake, promised to sort it out. 12. Got contacted again by debt collectors, as debt is still oustanding, almost ended up in court. 13. Countless hours on the phone, saga still continues... Worst incompetent service I've ever seen. Avoid at all costs.
7 years ago
British Gas has a 1.2 average rating from 3,066 reviews

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