I am not a customer of British Gas yet they set up a direct debit from my bank account and TOOK MONEY FROM MY ACCOUNT. I called them and they hung the phone up on me. I emailed and was told they would do nothing without my british gas account number (I AM NOT A CUSTOMER). I persisted and was told british gas had done nothing wrong when they set up the direct debit as they don’t have to verify it is correct. Seriously – they fraudulently took money from my bank account and were not sorry. They were not at all helpful and did absolutely nothing to assist me. Watch your bank account as it could happen to you.