Paid my bill, they took money twice and have now blocked refund twice, both times without telling us. It's a huge amount of money, after 5 calls I spoke to a manager tonight and told her I was recording call as so fed up with being told lies ( money will be in your account in the morning). Her answer - I don't agree to that and hung up! Am now going through British gas ombudsman and my bank. To all- DO NOT MOVE TO BRITISH GAS THEIR CUSTOMER SERVICE IS AWFUL
7 years ago
British Gas has a
1.2
average rating
from
3,037
reviews
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