As both a customer and share holder in Centrica I fid this totally unacceptable We're looking into things for you Hello Mr Curtis Thanks for getting in touch. We'll get back to you in the next three working days. Your reference number is 55546770. Just to confirm, you asked us about: I would very much appreciate information regarding my dual payments August 2017, my balance was recorded as, Gas £ 128.92 in credit, Electricity £104.71 in credit I now see that for what ever reason my Gas recording is £43.21 in credit and Electricity £38.00 in credit Please explain why, 16th June 2017 I have electricity charges of £91.38 and 18th September electricity charges of £87.78 Since we had our SMART meter fitted we have checked daily usage and there are very rare days when we have excess of £2.00 usage for both fuels If there's anything else you need to talk to us about, just let us know. Thanks Claire Miles Managing Director, Customer Operations And no one has been back to me Ref: 55546770