Utterly disgusting customer service and standards. British gas claimed to have read my meter and have over read it by 9000 Kwh. (I actually dont believe they did read it). They have in error taken all the money out of my bank account and send me overdrawn and unable to pay my bills. I have now given them the correct meter reading 4 times over the last month, phoned 4 times, been promised it would be resolved within 20 days, waited, it has not been, and now told it can take up to another 6 weeks. When I asked them to cover the interest on the hundreds of pounds I have lent them for free, for months on end, I was told they can't compensate me for that. When I explained I have spent hours trying to resolve this unpaid, I was told they can't compensate me for that. All with an antagonising friendly customer friendly tone. I will never ever ever use these clowns again, and when I told them I would post bad reviews online, again they are not bothered. I was told 'I can do what I want'. I have contacted the Mirror newspaper, who have run an article on this all too common error, and I will be making an official complaint to Ofgem. BE WARNED DO NOT TRUST BRITISH GAS WITH A DIRECT DEBIT ON YOUR BANK ACCOUNT. THEY HAVE SENT ME OVERDRAWN AND WITH NO MONEY DUE TO AN ERROR ON THEIR BEHALF. THEY WILL PROBABLY HAVE DAMAGED MY CREDIT RATING.