I neded a replacement boiler fitted. My 30 year old boiler could not be repaired. The BG advisor, Martin Johnson, called on Tuesday 14th November 2017. Martin was helpful,gave honest advice,and was not pushy. I was aware that BG would not be the cheapest but in my experience you get what you pay for. I agreed to go ahead. Later the same evening I was called and told that the new boiler could be fitted the next day. By 8am on 15th the new boiler and other parts had been delivered, and scaffolding was being put up. The fitter,Steve Childs, turned up on time and started work. He was pleasant, worked hard and kept mess to a minimum. Later the same day the BG electrician,David Skinner,anothervery pleasant chap, arrived to connect the electrical side of things. The scaffolding was removed early the next day and the old boiler etc was collected. Needless to say I was 100% happy with everything. In this day and age it is unusual to get service like this. Many thanks to all concerned.