I pay a lot of money annually for homecare so that I have peace of mind that I am covered should anything go wrong,the last 2 years running my annual boiler service which I booked has been cancelled by the engineer on the day and rescheduled,I recently booked for a plumber to come and was told that it would be an all day appointment between 8am - 6pm which isn't great service but I accepted it,I took a days leave from work and on the day I had a phone call at 8.45 am to say my appointment had to be rescheduled because of a high volume of emergencies,obviously this was not the first time this had happened and I was furious,I phoned British gas and have made a complaint but they couldn't do anything about getting a plumber to me on that day,I was given £30 as a good will gesture but would have preferred just to have the service that I am paying for,it is completely unacceptable