After some years as a home care customer, I decided that on receiving a renewal quote of over £460 I would go elsewhere for my cover. On phoning to cancel my policy I was immediately offered an improved quote. Why wasn't I given this in the first instant ?? I had not had the included boiler service either within the term of the policy, this was scheduled for 2 days after my policy end date but I was informed it would still occur. Today I received a text cancelling my annual boiler service with a lame excuse that the Engineers were all very busy fixing broken down boilers. I would get a letter sometime to rebook. Apparently BG have lost 850,000 customers this year. I became 850,001. They are never competitive on pricing, always amongst the most expensive & very poor service levels. Remember the days of the "Fat Cats" nothing has changed