I am a British gas customer, we were out of country for 45 days, when back smart meter was not working, the bill was doubled & I raised an enquiry. They took more than a month to respond and in the mean time they cancelled my direct debit without instructions. Sent an engineer to my house in my absence without my permission and did some work in smart meters when my husband at home.and he was unaware of the whole issue. And the whole dispute went for few months and in the mean time , never resolved. I told them I will switch the supplier and pay the bill. Before they sent the bill I had to go out of country for an emergency. I told them I will come and pay the bill in full and they said it us fine. I spoke to customer service at least 50 times for this issue. Multiple times they said I can pay the bill once it is resolved. They agreed they cancelled direct debit by mistake in an email. But now they say it was my request. I have an email. I came back from holiday and paid the full bill. Still they reported to credit agency 2 late payments on my account which is affecting my mortgage now. I tried to speak to them, 2 agents said it was not my mistake and they will get it removed in 10 days and I will get a call from British gas. No call till now and I called them this agent is so rude and she says I know BG cancelled DD but why didn't u check your account that money is not going you should have paid it. She is not trying to listen to me instead is blaming me for not paying the bill. Was trying g to explain her paying is not a problem but wanted an answer from BG. BG agents told me I can pay after coming back as the final bill was not settled. They never advised me it will reflect as late payment. As there was an issue here I thought i can pay once the bill is settled. But this lady today is so rude and unacceptable. Now BG information has affected my credit rating. Today I decide not to be BG customer for life and advise my family on the same. I don't mind paying even higher cost to other suppliers bit never BG in life. I was asking the lady how can BG decide things without consulting me about cancelling DD, sending engineer without pernission, writing on my acvount that i requested DD cancellation - she says they can do that as they are in that position. I had nothing to speak after this and I hung up. That means now after I hang up they can write whatever they want and how can we trust them. So never British Gas. BE Careful. This was so much stress for raising a query and switching the supplier. This is only bkackmark on my credit for 9 years if stay I this country. Avoid it in every possible way