We moved into a new property and after a few days the boiler started playing up. We had British Gas Homecare so called them up and told them that the boiler wasn't working and the my girlfriend who has had heart surgery needs the heating to be on during this cold period. They sent an emergency engineer over that eventually turned up at 1am. he looked at the boiler and said that he had borrowed a van and didn't really have any tools. He then carried on texting on his phone and that was it. The next day (Saturday) another engineer arrived and spent the whole day fixing!?!?! the boiler. lovely guy but the next day the boiler was on the blink again. Called BG and they made another appointment for the following day. They didn't turn up or even call us. I called them and they said we have to reschedule, no sorry or anything. I told them I had someone sick at home so they said they would send an emergency guy over. By 11pm no one had turned up so I called and they told me that there were still three jobs ahead of me and that they would not fix anything only make the boiler safe. Needless to say no one came. I now have another appointment in two days time so let's see what happens. I would not recommend BG to anyone, most of the guys they have working for them have such a heavy workload that they don't have the time to actually fix boilers and most of the time do not have the tools or the parts. Total waste of time and money!!!