For the third year running British Gas have failed to do the legally-required CP12 gas safety certificate inspection on my rental property. Apparently if you book the annual service visit online the gas safety inspection is not included - it seems you have to make a call to get this added on. But nowhere in the paperwork (I went paperless but now do not get anything via email or the online account either!) or on the website does it say anything about this "requirement". So you pay for the inspection but it does not get done, and the company does not seem able to amend its website to either tell you this or add a box for "safety inspection and certification required". The website states: "Gas Safety Certificate - What's included An inspection of your gas meter and pipework, carried out at the same time as your annual service. A safety inspection of any additional gas appliances you have selected (charged per appliance). A Gas Safety Certificate showing the outcome of the inspection and a reminder when it’s due for renewal." It also says in the full terms and conditions: "Gas Safety Certificate (CP12) This can only be purchased with a British Gas product that includes an annual service and will normally be completed at the same time as your annual service." The only reason that I have stayed a British Gas customer is because the engineers they employ in my area are really good.