I too have a British Gas Homecare cover, paying £19.77 per month. I moved to the West country from London, and had the Boiler covered in London, when I moved in October 2016, they came and serviced the boiler in November and all was OK, although I did have a filter on the boiler, they quoted for a replacement and when I tried to book, couldn't get through, so left it and got a local plumber to do it for half the quoted price. I registered on-line, and all was well, checked my online account about September, then October, then November as it was telling me my service wasn't due yet, and they would contact me. Well I rang them, they said they were too busy at the moment but made an appointment for January 22nd which was a Monday. I organised myself to have a day off and on the Friday before that British Gas rang to say they are too busy to do the service and made another appointment for April! When is an Annual Service not an Annual Service? When British Gas are doing it, it becomes 18 months, although I have no confidence in the April date being maintained to the extent that I believe it is a ploy, they give you a date knowing full well it won't be stuck to. Alongside all this, I am constantly seeing adverts for the Homecare package, so again these new unsuspecting customers will be taking up the time slots allocated to current customers. The longer it takes to service my boiler, if I ever get it serviced, the more likely it is that it will break down, just like my car, if I paid a garage a regular amount each month in the promise that I would be serviced every year, and they didn't fulfil that promise, my car would probably break down completely. I complained through the customer services complaints site in November and got no response whatsoever, I complained again last week and don't expect a response, where can I go to now? Is there a Ombudsman? All the time I am paying money, need the boiler serviced as it must now be inefficient and feel I am contributing to the high marketing cost of the adverts attempting to lure new customers in.