Arranged an appointment (under HomeCare cover) for a technician to repair my boiler the next day. Would have been good service but they never turned up. Rearranged then for the Monday am (no heat/water for 3 days by then) for which they did not turn up (no call) and then pm which they also did not turn up for (no call). Each time I've had to chase British Gas to find out what was going on. No appointment for Monday, best they then offered was Thursday, so six days without heating/water before they even turn up. It's still Monday, and it's still cold. By Thursday, it's supposed to get colder...