Update on my review of 2 months ago. My December service visit for my boiler (which had never occurred within the timeframe of my home care agreement) was cancelled due to too many emergency call outs for Engineers, was again cancelled today Feb 12th, 10 minutes before the end of the 4 hour slot. Next slot available APRIL !!! Also received a letter to say that my complaint raised back in December was still under investigation. What an appalling level of customer service. I think my name has a marker against it following the cancellation of my policy & they are trying to grind me down by continually cancelling my service visit & not investigating my compliant within a reasonable period of time.