Our boiler started acting up in November, we set up with Homecare with britishgas and booked inn a boiler check up for February 6th (earliest they had!) 6th came and went, no one showed up, we tried to get ahold of their customer service, after several calls where we sat over 30 mins at a time on hold, we got nowhere. Of course, today our boiler breaks down, Im trying to get ahold of Homecare and I am currently at 50 mins on hold ! Earliest i could book online was for the 5th...so we'll see now if they show up... If you're considering this company, don't bother. I will cancel my homecare and change to another company, even if they cost more, because this has been a total waste of money.