The worst customer service I have ever experienced. We have customer Homecare and they are threatening to pass owed money to debt collector. They have charged us twice for one job. We have tried numerous times to get through on the phone and online customer services obviously do nothing. I am now in a 30 minute queue to pay this amount as the stress is really not helping my husbands blood pressure. We have basically been bullied into paying money we do not owe. Also, when we registered there was an offer of a voucher and this was never received. They have not replied to this query either. I am still in the queue to pay money I do not owe. I will be cancelling my contract but I am dreading trying to speak to someone. Shame on you British Gas .