In response to the previous message, do not pay British Gas, go to the Financial Ombudsman. I had to do that as they owed me a refund and had no intention of paying it. I would advise anyone who is thinking of doing business with British Gas not to. They will take your money and not fulfil their commitment to you. You will find out very quickly that depending on your age you are not a priority customer and if you look further into the reviews and on other review pages ie Facebook you can see that priority customers don't really mean anything to them, they will leave you without heating or hot water no matter what your age. I had two services booked with them, both were cancelled one on the afternoon of the service. Have received two cheques as a good will gesture one for £5.40 and another for £30, I think they were hoping I would give up fighting for the £100 they owed me. I have now after spending approx 5 hours on the phone speaking to the most incompetent staff I have ever encountered. received a full refund, but as I mentioned earlier this is because the financial ombudsman was now involved. So to anyone reading this review please do not give British Gas your money, they are not a reputable company. Living on the longevity of their name, certainly no longer on their service.