My mum is 84 lives alone, has mobility problems, and dementia. She is supposed to be on the priority register. In the bad weather in early March the boiler broke. I started ringing at 12mid day and was told someone would be out by 6pm. At 2ish I was struggling to keep mum warm. Following numerous phone calls, being put on hold or being hung up on at 7.30 pm I was told nobody would come as everyone had been sent home! I managed to get a lovely local gas engineer who came within 30 minuets and fixed the boiler. I complained that night via email to BG, on the Thursday morning my brother informed me a BG engineer had left a sorry we missed you card at mums at 00.51 in the morning. This is a vulnerable person with dementia, what planet do BG live on. Of course she wouldn’t open the door at that time in the morning.A few days later I complained directly to the CEO. Nothing from any of them. I complained a week later on the phone and was asked to send my email complaints to them again on 3 attempts they have been returned because they have been queuing for to long! I have had no response what so ever. It is absolutely deplorable. They deserve to go bust. I’m in the process of moving mum from BG.