I wouldn't use British Gas again ever. Their customer services is no-existent. I bought my second home in June 2018. The property had a prepaid meter installed so whilst we were doing the up we kept the prepaid meter going, topping up at the Post Office as we went along. British Gas keep sending us the same bill for 'paying monthly', I have phoned them 5 times now to explain we have a prepaid meter, every time they check and after about 1/2 an hour they say 'yes you are correct we will credit the bill'. Every month I get the same bill again, go through the whole process. Today I received a bill where they have added a charge to my account. Thank you very much British Gas, three months on and about 5 hours of my time and you still cannot sort the problem. I give up! I wouldn't give you any stars you don't deserve it!