I have given this rating in relation to the poor customer service I have experienced and the high cost of their cover plans. They have been inconsistent with their polices and my entitlements for the cover I have taken out with them. For three years I had been paying for central heating and radiator cover but was told by the engineer who serviced my boiler that I wasn't covered. I have also had a v frustrating time speaking to their customer service team who do not seem to be in agreement about their data protection policies. Although my partner added my name to the account, and it was confirmed to me that I would have full access, whenever I spoke to a different member of staff I was told something different. I would not recommend British Gas to anyone and will avoid uisng them in the future.