AVOID. We had full homecare contract- boiler/plumbing/drains/electrical- costing over £800/ year - but have cancelled after a litany of problems and failed appointments. It is very hard to get through and you are passed from pillar to post. They don't have the number of electricians needed to offer that service. Engineers fail to turn up/ fail to attend with the right parts and then never come back. We had 5 failed appointments and are now getting a local electrician. Even the core boiler service is pretty useless. If there is a problem in winter- they say they are so busy that can't come urgently unless you are very old and frail or have a baby. Honestly cheaper and better to get local plumber/ boiler company/ electrician