Tried to make an appointment to get my Nu Flame Slimline Radiant HE (6 yrs old) gas fire repaired. First two appointments not attended - actually cancelled without notification from B Gas. Engineer turned up on the third appointment spent a lot of time looking on his computer and about 30 seconds looking at the fire. He then announced that my gas fire was not on his approved list and he could not have not do any repair work on the fire. Thanks British Gas, a waste of around 3 days of my time. You were given full details of my gas fire and it’s problem when I made the appointment. The radiant HE is a popular brand and I rang Nu Flame who confirmed you carry out repairs on their fires. I would give you no stars if it was allowed. Derek Wright