I am with Homecare agreement which has home appliance covered. my Micowave breaks down and report it on the 26th November to get an earliest appointment for 6th December this 11 days later. They called to cancel the appointment on the 3rd and offered me an appointment forthe 14th December. I conplaint that this is not good enough compaint was not logged. I called on 6th to see why no one called for my compaint. Fillany spoke to them on 12th they offered £30 as agood will gesture then again today 14th no one turned up. I have mad another compaint as the appoinment is for the 28th December. I have not had my £30 or anyone who has looked at my microwave. I would give British Gas zero stars and would stay a way from their applicance policies as they take your premiums but have not one to do the work.