7 days still not hot water & NO update for 3 days now... After waiting patiently for 4 appointments (over 28 hours of waiting), I am still without hot water. I also have explained I have a medical condition which makes me more prone to this problem. The job is not even a complex one. I am tempted to just sort it out privately for £100 or so. - I have had to call British Gas 12 times so far. - On Friday I pushed to speak to a manager. The manager apologised and promised to call me back but he did not. - I chased up yesterday (a 43 minutes long call), they apologised again, but again failed to call back with an update. It is Sunday now, still no hot water or update. Not what I expected after paying for the most expensive homecare cover for over 18 months. The worse thing is its not even a complex job, 2 commonly available parts need replacing. Given I have a medical condition, I asked British Gas if I can pay someone privately to fix it as despite paying my monthly fee to have this sorted by British Gas, the main priority is to have hot water. They said they would not cover the costs and advised me to use a kettle instead for hot water. When the manager I complained to then messes you around and doesn't bother calling back with an update you know something is seriously wrong. I have a job so I have to take time out to be home available and it is super frustrating after the 6-hour time slot has ended that they call me to say they can't make it. I have lost out financially by not being at work, paying a monthly fee for nothing and still no fix or idea of when someone will come. Oh yeh and for this eventual fix, I have to pay a £60 excess fee on top of the monthly fee which is a complete joke! Stay away from British Gas. Terrible company. Terrible engineers. Terrible managers.