Its a shame you cannot pick '0' stars! Awful service - or lack of! As some of the other reviews here state - took a day off work for an annual boiler service - first one after taking out the cover, told engineer would arrive between 8 and 1, no update online just constantly says 'in your area' call up to chase after no one turned up, and I was told that I was the next job but the agent would check for me, then told after being on hold, that the job had to be cancelled. The agent was polite and it was not her fault, although complete lack of customer service with no communication in regard to the cancellation and a day off work wasted.