Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text anna London, GB For companies Your review counts! You reviewed British Gas Add photo anna anna 24 reviews London, GB Star 1 Star 2 Star 3 Star 4 Star 5 Updated just now Simply shambolic!! Homecare boiler cover and customer service quite shambolic!! Repair job not properly done in the first place led to boiler breaking down the very next day and again after few weeks! Had to call my own plumber as BG would not send an engineer till the Monday leaving a family with no boiler for the whole weekend. When the boiler broke down again after a few weeks a different BG engineer attended and was meant to come back the following day with the part that should have been replaced in the first place. Guess what? He couldn't as he received the wrong part! When he finally turns up a few days later with the right part guess what? He manages to change it but another part which was perfectly fine before he puts his hands on it, breaks down. So he replaces that one too but guess what? Another part breaks down and guess what? He doesn't have it in his van because coincidence he used it the previous day and didn't replace it! So he has to order it and has to come back the following day leaving us with no heating and no hot water! I ask to borrow an electric heater but guess what? Roo much to ask....He hasn't got one in his van! I have complained to BG customers service and a Mr Shah from the Leicester team promise 100% to call me back on the 12th of December after one of the several engineer's visit but guess what?? I'm still waiting despite I called them again on the 14th to enquire about my complaint. So not just incompetent engineers but also appalling customers service. Well done British Gas! Won't recommend to anyone!!