Your letter: CMN/DCL/LET1 211218 851010946322 It was agreed in chat online that my energy bill is paid by direct debit on the 28th of each month starting on 28th December 2018 at the agreed amount of £65.50 per month for a period of six months. Your letter PAY/PSC/CHGE/DDIN/CR 131218 showing my bank account details and amount(s) payable indicates that you have agreed to payment by direct debit. Your paragraph 'making life easier for you' I have questions. Why have you not taken the agreed amount from my bank? Will you please refrain from sending frightening letters with threatening overtones? Will you please read the online chats to confirm the above? dd David Dorrington NR147T/21