BG engineer burst our main water pipe while fixing our heating, in the night flooded our new kitchen through the ceiling electrics and side units. Took almost two days to fix after 5 different engineers turned up saying they didn't have the tools!! no working toilet or hot water for almost two days! absolutely atrocious service from British gas home care. The final guy was from Dyno, he was brilliant didn't have to smash up our new bathroom tiles to access the pipe as I was told by other engineers! this caused so much stress, we lost money on pre paid for events having to keep waiting in for someone else to arrive from BG only to be told he didn't have the tools again! and apparently he was told to come to us anyway even though he told BG he didn't have the tools and he wouldn't be able to fix the problem! Still waiting for a manager to call me back about my complaint!