I have BG Home care have done for 8 years first time call out week before xmas and told need new exchange unit. Came to fit it and did not seal pipes flooded my house. 2nd eng came to fix it broke the front panel on boiler and blew electrics. 3rd eng came to service it not to fix it. 4th eng tried to fix it but broke it even more and said he would order parts. 5th eng said no parts had been ordered and fixed it by applying black gaffer tape to it. 6th eng was very apologetic tried his best got it all working and said he couldn't get the parts to fix it. Raised an official complaint told will contact me in 48hrs. A week later and no contact was made so I rang them back and was told I will defiantly be contacted within the next day. That was a week and 1/2 ago. Just rang again and they still had not processed my complaint. Please do not use British Gas customer service worst I ever experienced. Engineers Skill very Poor. Complete waste of money. So from a Boiler that was not working the central heating to a complete mess and completely broken boiler all over Xmas.