Having tried to hike my annual HomeCare cost by more than 25% but then agreeing to “allow me” to continue paying more than £300 for the privilege, two months later I learn they have cancelled my account. Learning this fact itself was not easy; I spoke to three different customer service executives, being passed from one to another without warning, only to be cut off by the last. I then resorted to on-line chat but, eventually, realised this was futile as I was communicating with someone who either had not a clue what to do or who was trained in customer frustration tactics (I have the transcript to prove it!). Anyway, the point is that British Gas HomeCare is without doubt the worst company with which I have ever had the misfortune to engage.