I was kept waiting over the phone for over 25 mins to sort a problem out. I was then told that he could sort this out by giving me transaction credit. But i had to speak to 5 different staff before him. I dont like being past from pillow to post nor do i like to be kept waiting over the phone for a long time. I had to then go to the same shop 5 different times which caused me great problems the co op staff wasnt at all pleasant to me i felt because of british gas and british gas kept sending me backwards and forwards to co op with the same gas card all i wanted was £10 gas i ended up having to call british gas 5 times in the space of 4 hours to sort this out. The texts i received from british gas confused the co op staff and confused me. This should have been done a lot more better.