As a Landlord I care greatly about the safety & speedy service to my tenants. To help fulfill this I have had Service contracts with BG Services for 20 Years. There have been minor problems many times but my latest experience has been the proverbial straw. Three times I was assured that electrical work, carefully explained to the staff, would be carried out under my contract. I was even promised that a note to that effect would be passed to the electrician. Yet he refused to do the work. This was also linked to a number of failed appointments. My enquiries over weeks to this and a boiler matter brought promises of call backs which were never fulfilled. I made an official complaint. After 2!months I have been issued with a letter apologising for false information given, admitting to failures to respond but still not giving me essential information on the results of an electrical fault on the boiler. I'm thoroughly disillusioned . The contracts cost me over £2000 per year! But probably not to them next year!