customer service a joke. Basically boiler broke down on Saturday evening could not get an engineer to fix the problem until Monday between 8am and 6pm he turned up at 6.10pm he did ring to let me know he was on his way fair play to him. he then spent about hour trying to fix it explained what he had done. Great all working again although i thought until this morning Wednesday same thing again broke down same problem again no water or heating rang them cant get to us before Thursday morning between 10am and noon explained i have been without hot water and heat for 2 days this week already now you expect me to go without again for another day instead of coming out to fix the problem you should have fixed a few days before appalling service what am i Paying for BG? If you advertise a product you need to ensure you have the man power to fill the customers expectations you wont be getting my custom next year. They have offered me a one off payment of £30 for inconvenience ill take it but its not about the money its the service i have paid for and expect that i want in future.