I had a homecare plan with British Gas. had an appointment with an engineer on tuesday followed my night shift between 8-12. had to wait to be told there were no engineer coming to my home but one will attend in the afternoon but still nobody turned up. they gave me the next appointment the following friday from 8-6pm. Had to wait for the whole day and nobody turned up. Called BG 3 times during the day and was reassured that the engineer were on their way. final phone call after 6pm and the customer service advised me that the job has never been sent out. i am really disappointed for the service.