Soon after moving into my home, a letter from British Gas arrived in someones name. I returned the letter stating " not known at this address". Unknown to me at the time, it was a letter confirming a switch. I only realized this when my energy supplier telephoned me. They said they were unable to stop the switch, and I would have to call BG and explain there has been a mistake. I called them and they said they would only speak with the person named on the letter. I explained I had no knowledge of him and he most certainly does not live at the address. They would not accept this. I informed them that I was the owner and will only pay for bills in my name and suggested they put an end to the switch.. They refused claiming a request has been made. I told them if they wont do as I request, which is correct, then there is nothing further I could do. I was not planning on arguing with them or wasting time on the telephone at my expense. In the meantime my supplier was on my back and I was stuck in the middle. After more calls to BG ( my supplier kept saying I have to sort out the mess) , they agreed saying someone requested the switch at my address in error. The woman stated " well, it can happen" to which I said " well you could thought that when I told youd in the first place, but you chose to harass me". She offered £10 for my time and call expenses. I, not so politely told her where she could place that tenner, and the sun wont shine on it, ever. What an insult after causing so much distress and wasting so much of my time. BG is rubbish and I will never be a customer of theirs even if they were the cheapest. Horrible company and they recruit staff to match. I was never a customer, and never intended to contact them. I was drawn into the mess. Such is life that a big company like BG can easily harass people who have nothing to do with them even, and they offer a pittance to compensate their mistreatment of someone simply going about their own business, not looking for problems, nor doing anything to create problems. They are an utter disgrace.