Tried to notify BG on line due to a house move. Was OK up to a point then it asked for a number that I "would find on any letter we have sent to you". As they had sent no letter I tried to email but the website said "No email available". So I phoned only to go through the recorded message robot to be then told there was a queue of between 50 and 1 hour 15 minutes. I now know why my shares are worth half of what they were when I bought them. I thought things would improve when pretty boy Gavinson left but no. No surprise that customers are deserting them in droves.