Recently moved to British Gas (Nov 18), signed up early Jan 19 for the smart meter install for both Gas & Electric. Engineer booked for the 15th March. Took a day off work, and the engineer never showed up. Spoke to the idiots at the call centre who initially sent they had no record of the planned date, then after I kicked up a fuss they suddenly found the booking and offered no explanation as to why they cancelled it but told me to take another day off work so that they could 'plan' (but not guarantee!) a new installation. Told them no, they have to install either on a evening or at the weekend at times that suite me and not the other way around - they refused to do this, so i'm now going to take my business elsewhere - shocking service yet not really surprised based on the reviews here! British Gas you truly suck!