Absolute theives! Moved into a new build apartment which was electricity only, British Gas was the supplyer. We decided after 1 month to find a cheap supplyer as we knew BG was a dear company, after we started with a new supplyer we received an estimated bill from BG of £113 for the month. I rang them and said I don’t want an estimated bill as I’m no longer with you,I’d like a final true bill and not a guess. They said they would get back to me with a final bill ASAP. A couple of more weeks went by and then I received a letter off a debt collecting agency with a late payment fee on as well as charges for the debt collectors. I rang BG and they said the first bill I got was a final bill even though it said estimate on it and I was promised a final bill. I seeked advice and was told I’d have to pay, including the late payment fee even though it was not my fault. Absolute daylight robbery, myself or any of my family will never go near this dreadful company again. Disgusting!