As a home owner currently wondering why one still maintains a Home Care contract with such a dysfunctional and inept service provider, my wife and I have yet again had another appalling experience with a company which one could never in all honesty recommend. As usual the communication with the company reflected a standard of organisational ineptitude which is staggering. To underline the standard of customer care which one now has come to expect from a company whose central philosophy is not to put the customer first, we were told this morning by their "planning department" and one uses the term advisedly, that we could always take our business to a third party. We have now cancelled the electrical work on our kitchen lights and placed our business with a trusted electrician. The standard of British Gas customer care has in our opinion been evidently declining over the last year or so. We have experienced their regular ability to cancel arranged call outs at the last moment. On one occasion I recall waiting for a call out (Which required me to take the morning off work) only to find that the job had been independently cancelled because they didn't have the staff. Significantly, I had to contact them to elicit the information after waiting in and re-organizing my office schedule to accommodate their failure. Naturally my wife and I have enjoyed their compensation terms on a regular basis but that only reflects the quite staggeringly poor service. I am now of the opinion that entering into a British Gas Home Care contract is a waste of money, at that one would be better advised to make regular monthly savings into one's own bank account to call out reliable professionals as required.