Once again British Gas’s customer service receives 0* rating from me. Despite numerous calls, emails, messages my situation remains the same as it did 3 days ago. Endless promises and nothing resolved. For a company that makes huge amounts of profit I question why they are unable to provide an adequate customer service to their customers. Web chats only over a weekend when most employed customers have time to contact British Gas. Customer service telephone services for prepayment customers appears to not be required over a weekend. My experience of the web chat that took place was shocking. False promises to resolve my problem and no further action taken place once the chat is ended. Sadly the same issue I’ve had with the non response to emails and the false promises to resolve problems over the telephone also. I am sure Sarwjit Sambhi struggles daily with problems with his smart meter......I think not