Stay far away from this company. I changed supplier because of their high prices and phoned to make my final payments. I was told that all was settled and the final bill had been paid off. A few weeks later I received threatening texts saying they were passing my details on to debt collectors if I didn't contact them. I phoned to see what the problem was and they told me that I had a £567 electricity bill still to pay. I explained that we paid our final bills, then I was told that the agent I spoke with got it wrong. Now somehow we have a massive electric bill over the course of only 3 months and they're demanding we pay it, even though a verbal agreement was made with the first agent stating we had paid everything off already. No bills were sent in the post of emailed to us. Just 2 threatening text messages. The day I phoned and complained about the whole situation, I was then sent the bill by email that night. Every agent I spoke with, even managers had really poor customer service skills and even lacking general English skills. There's nothing British about this company. For your own good, stay far away. We changed to Octopus Energy. They're so much cheaper and their customer service is first class.