When I first posted on the site I said that the engineering aspect of British Gas was fine but the remainder chaos. You only have to read these reviews to see I am right. I repeat I was a satisfied customer for 4 decades but this was a different company then and if I had known that my recent complaint would be so poorly dealt with I would have changed suppliers years ago. There must be many senior citizens like myself who have never complained and assume that this is the solid British concern we used to know. All I can say is that instead of sitting back we should be looking hard at other suppliers.