British Gas customer service is absolutely diabolical! Would highly recommend anybody and everybody to STAY AS FAR AWAY AS POSSIBLE!! They were supposed to fix my smart meter over 3 weeks ago and still haven’t turned up to their appointment! Then they just cut your supply off (without any warning) then when you go to top up using their app, there is constant technical problems which then don’t allow you to top up. Then when you try to call their customer service line, they will leave you on hold for 45 minutes before then just hanging up on you! ABSOLUTELY SHOCKING!!!!