WORST CUSTOMER SERVICE I HAVE EVER RECEIVED!!!!! Checked my credit file to find I had been given a CCJ from a previous address (unknown to me) over an hour on the phone to customer services who said they would look into it and call me back, 48hrs later called back to confirm that if I paid the bill in full it would be removed from my credit file, I genuinely believed this matter was resolved. two weeks later called to say it was still showing on my file, after yet another hour on the phone was put through to Debra Cook in complaints who aggressively said I was lied to by their member of staff and they will do nothing to remove the marker, and very aggressively told me I should of paid my bill in the first place? also its irrelevant of what I have been told by their own staff, there will be No Further Assistance on this Matter!! It Appears that they quite happy to Lie and tell you anything what's so ever to get money owed, and have No Conscience to the impact on peoples lives!!!! If you are thinking of changing to British Gas as a Supplier, BEWARE! you will be genuinely better off with any other supplier!