I set up a homecare plan with British Gas in August. Since then, I have booked 4 boiler services and none of these have actually happened. With regard to the first service, the engineer phoned me to say that someone had "gone into the back of his van" and that he would not be able to come. Ok - can't be helped. He then "rebooked" this for the following day. Did anyone show up - no! I had an online chat with one of the staff who booked in another service for a Friday morning. Did that happen - no. Apparently the appointment was left unconfirmed. I then spoke to someone again and expressed my frustration - they apologised and booked a "special slot" on a Saturday in NOVEMBER. Knowing the service I had already received, I logged onto my account and could see that no upcoming appointments were showing. I did another online chat to try and resolve this and was treated appallingly. The agent was rude and unhelpful, putting exclamation marks at the end of her speech. No understand, no empathy, and no customer service skills whatsoever. I have taken a total of 3 days off of work to stay in for services that have not ended up happening. I have now cancelled my cover and am going to go elsewhere. I would STRONGLY RECOMMEND that people DO NOT deal with British Gas.