Bad company, thieves, they come after you after years to try and steal from you. If you are their customer please ensure you keep Truck of records of up 6 yrs because they can come after you any time to claim for money that you don’t owe them. Poor customer services, I left British Gas almost 4 yrs ago I’m with a different company. I’m happy. At last peace of mind. I don’t have to pay £800 gas and electricity bills. After 4 yrs of leaving British Gas company, I had to trace back almost 4 yrs records of bank statements to prove to them that i have paid the bill the were chasing me for. I took boiler insurance with them they collected my money and after a couple of yrs something went wrong with my boiler, they couldn’t fix my boiler. They said they didn’t install the boiler so therefore, they won’t fix it. They left me with unfixed boiler in cold. Winter. So please guys don’t take their boiler insurance. I will never go back to British Gas again never. I had a very bad experience