Have a Home Care plan on my home and a rented flat. I never had an issue with my home cover. Booked in the flat for a boiler safety check weeks in advance for between 8am and 6pm. Got a text message to say the engineer was on his way and I could track where he was. The time to arrival went from 5 minutes upto 25 minutes. He was actually driving away from me!!!! Couldn't get through on the phone...what an appalling service. Finally managed to have a open up a chat with customer service who said he was called to an emergency and wouldn't be carrying out the service today. Why have all the fancy tracking facilities if the engineer can't even be bothered to text or call me to say he won't be able to make it. Such a simple thing to do. I have cancelled both of my policies and will try another company. I do not see any responses from British Gas so I am assuming they don't care!!